At Nuvio Technologies Private Limited, we strive to provide the best service for processing your applications for government documents. However, we understand that there may be circumstances where you request a refund. This policy outlines when refunds are applicable and how you can request them.

1.1 Refund Before Service Initiation: Refunds are only applicable if requested before the service is initiated. Once we have started processing your application or generated any service (including submission of government fees, documentation, or application information to the relevant authorities), no refund will be provided.

1.2 Service Definition: A service is considered "initiated" once:

- The user has submitted their application details to us.

- We have begun processing or forwarding any details to the respective government authority.

- Any associated government fees or service-related expenses have been paid on your behalf.

- Your KYC verification or document submission process has begun.

1.3 Non-Refundable Circumstances: Once the service has been initiated, as defined above, you will not be eligible for a refund under any of the following circumstances:

- You change your mind after initiating the service.

- You provided incorrect or incomplete information, resulting in delays or issues in the application process.

- The government authority rejects your application for any reason outside of our control.

2.1 How to Request a Refund: If your service has not yet been initiated, and you wish to cancel your order and request a refund, please contact us as soon as possible through the following methods:

Email: contact@nuvio.in

Phone: +91 86994 92673

Please include the following details when submitting a refund request:

- Your full name

- Order or transaction number

- Reason for the refund request

- Contact information (phone number and email)

2.2 Refund Evaluation: Once we receive your refund request, we will review your case to determine if the service has already been initiated. If it is determined that the service has not yet started, we will process your refund within 7 business days.

3.1 Refund Approval: If your refund request is approved, the refund will be processed back to the original payment method used during the purchase (credit card, debit card, bank transfer, etc.). You will be notified via email once the refund has been processed.

3.2 Refund Timeline:

- Processing Time: Refunds will generally be processed within 7 business days from the date of approval.

- Bank Processing Time: Please note that the time it takes for the refund to reflect in your account will depend on your bank or payment provider and may take up to 7 additional business days.

4.1 Ineligible Portions of Payment: If a refund is requested for services that have not been fully initiated, but certain costs have already been incurred (e.g., partial processing or minimal administrative work), you may only be eligible for a partial refund. In such cases, the portion of the payment covering any costs already incurred will be deducted from the total refund amount.

5.1 Exceptional Circumstances: In exceptional cases where the service has been initiated but you face unforeseen circumstances beyond your control (e.g., medical emergency or natural disaster), you may contact us with a formal written request for refund consideration. These requests will be handled on a case-by-case basis at our sole discretion.

6.1 Policy Updates: We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes will constitute your acknowledgment of the modified policy.

If you have any questions about our refund policy or need assistance with a refund request, please contact us at:

Nuvio Technologies Private Limited

contact@nuvio.in

+91 86994 92673

5.1 Non-Refundable Government Fees: Please note that any government fees paid on your behalf (for example, passport or PAN card application fees) are strictly non-refundable once submitted to the relevant government authority, as these are outside of our control.

5.2 Ineligible for Refund After Submission to Authorities: Once government fees have been submitted, regardless of the status of the document issuance, these fees cannot be refunded under any circumstances.

6.1 Exceptional Circumstances: In exceptional cases where the service has been initiated but you face unforeseen circumstances beyond your control (e.g., medical emergency or natural disaster), you may contact us with a formal written request for refund consideration. These requests will be handled on a case-by-case basis at our sole discretion.

7.1 Policy Updates: We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes will constitute your acknowledgment of the modified policy.

If you have any questions about our refund policy or need assistance with a refund request, please contact us at:

Nuvio Technologies Private Limited

contact@nuvio.in

+91 86994 92673